App
Problems don’t show up
- Check that you have the right wall and angle selected
- Check whether a filter is hiding them, for example Exclude Climbed
- Check that you are not in circuit mode (switch back from the climb screen’s menu)
A session won’t save
A session is saved once it has at least one logged climb.
LED wall
The wall’s controller talks to phones directly over Bluetooth. The lights don’t need internet or WiFi.
The app can’t find the controller
- Check that the wall has power. When the controller starts, the first LEDs flash green, then a blue light chases along the wall.
- Turn on Bluetooth on your phone
- Move closer to the wall
- Up to four phones can be connected at once, in a Jam Session too
- Switch the wall off and on again
- If your phone has paired with the controller before, forget it in the Bluetooth settings and scan again
The wrong LEDs light up
The LED numbers in the hold editor must match the LEDs behind the holds. Re-map the holds that are wrong.
LEDs flicker
- Usually power. Check that every tap is connected and its fuse is intact.
- Check the GND wire between the controller and the fuse block
Jam Sessions
The queue doesn’t sync
- Everyone must be in the same gym, on the same wall
- Check that everyone has an internet connection
Still stuck?
Get in touch and include:
- What you were trying to do, and what happened
- Your device and its OS version
- Screenshots of any error messages